FAQ
We’re a third-party logistics (3PL), and more. A third-party logistics provider is a firm that is used to outsource logistics services for part of your supply chain functions. At East Coast Commodities, we go the extra mile and customize specialized warehousing, stuffing, inventory management, transloading, pick pack fulfillment order processing and transportation distribution services based on the service requirements of your product and customers.
Yes, we offer customized service rates to fit your business requirements and separate items on your invoice for simple clarification and understanding. Working with you to overcome any initial set-up concerns is the first step in developing a solid customer relationship.
Secure – When looking at facilities to warehouse your inventory, they should be in a safe area and provide security 24/7.
Clean – The facility should be clean and well organized; this reflects the quality of how your product is handled and the capability of meeting your service demands.
SOPs – The 3PL company should have Standard Operating Procedures and be flexible to offer customized client manuals to support your business needs.
The Right People – Experienced, customer friendly staff is a key ingredient for your 3PL provider to have in order to continue the growth of your business and is the foundation of our success.
It’s your choice! East Coast Commodities is flexible and accommodating to your business operation. We can process orders through email, fax or EDI. Our customized warehouse management system allows us to meet your order processing requirements.
We discuss your business needs and then create custom and innovative solutions to meet your warehousing and inventory management needs. Often, we find you require less space in terms of square footage that you might think! Our focus is on cost effectively arranging inventory to maximize space and handling efficiency. Should your off-season needs go down, so too do your costs but with the reassurance that when you require more space at peak seasons or as your business grows, it’ll be there!
To maximize your savings! The advantage of leveraging our flexible fee model is that you do not have the fixed cost of a building or of employee salaries and associated additional costs. You only pay for the space used and the employee time that it takes to complete your specific distribution tasks (this is reflected in your handling and order processing fees). We have no minimum fees and you have no worries about how much or little space you require throughout the year. Our pricing is up front and transparent.
We’re fully set up to handle any transportation requirements. We have excellent trucking transportation rates and provide excellent service throughout Canada and the U.S.A. Our sister company Cont-Truck Transport is capable of fulfilling all your transportation needs, providing excellent customer follow up to any shipment at completive rates.
Absolutely! East Coast Commodities understands blind-drop transport services and can tailor outgoing order labels to reflect different “shipped from” names. You can be the sender or your customer can be the sender. This white label approach is just another way we serve as a seamless extension of your business. Blind-drop transport is often leveraged in the case of online ecommerce sales order fulfillment.
Yes We Can! We can certainly handle the de-stuffing of the container and sort the product. This takes place in the comfort and confidence of our clean and secure facility. We provide receiving documents verifying item quantities and provide details on any quality concerns of your product. Once confirmed by you, the product is kept off the floor into our inventory racking system that allows us to efficiently pick and pack your product in order to meet your service requirements.
Many reasons! We understand there are many pieces to the warehousing and order fulfillment puzzle. We perform on all levels, including:
- Speed – ECC receives and ship out your orders precisely based on your terms.
- Cost – variable costs mean you use only the services you require from ECC on demand! Never have over or under utilized space and employee capacity again in your operation!
- Quality – ECC quality service assurance means your inventory is managed accurately, orders are fulfilled precisely, and all services are delivered by a top notch warehousing and logistics team – from day one!
- Flexibility – At ECC, we’ll ship as frequently as you like, provide value-added services of your choice, and can handle fluctuating inventory levels to meet your seasonal or sales cycle needs.
- Dependability – When you need us, ECC is there. When you call us, you talk to real people, the very people that are taking care of your stock inventory and preparing your orders. Everyone is accessible … after all, we work for you!
- Location, Location, Location – East Coast Commodities is your ticket to the Canadian market. Our strategic warehouse, stuffing and transloading facility locations are an ideal choice for all your transportation and warehousing needs.